Need help?
Frequently Asked Questions
Everything you need to know before your cat’s next tiny vacation.
Choose your cat’s favorites, add to cart, then check out. Once the order is confirmed, we’ll prepare it and send you an email regarding the shipment.
We accept online payments, bank transfer, e-wallets, and cash-on-delivery.
Delivery time depends on your location and chosen courier. Metro Manila orders usually arrive faster, while provincial orders may take a few more days. More information here: https://caturdays.ph/pages/shipping-and-delivery
Same-day delivery is available for selected Metro Manila areas. Orders will be fulfilled if made before 5pm cut-off, and availability of the item. More information here: https://caturdays.ph/pages/shipping-and-delivery
Yes, for eligible orders. Once your order is ready, we will send you the pickup details so you can book your preferred courier. The customer will shoulder the delivery fee.
Returns or exchanges may be allowed for damaged or incorrectly delivered items within 5 days of purchase. Please send us an email at caturdaysph@gmail.com with your concerns and order details.
Send us photos or videos of the item as well as the packaging upon receiving it. You may send us an email at caturdaysph@gmail.com complete with your name, order number and concern. We will verify the issue and coordinate the next steps with you.
Reminders
Important things to note
• Please double-check your order details, delivery address, and contact number before checking out.
• For Grab, Lalamove, or self-booked couriers, the customer shall shoulder the delivery fee.
• If you have other questions, feel free to contact us via our chat, or via email caturdaysph@gmail.com.